RETURNS
If you are not completely satisfied with your purchase, contact us by email at support@bagsofmilano.com within 2 days of receiving your order for approval on returns. We will provide you with return instructions by the next business day. The unused item(s) must be returned to us within 7 days from the delivery date of the package. After 7 days your sale is final.
EXCHANGES
All unused item(s) may be exchanged for another item of equal or greater value within 7 days from the day of the delivery. After 7 days your sale is final. Exchanges are subject to availability of the item and are subject to payment of any cost difference for the item as well as any additional shipping charges (A flat fee of $15 is applied to all exchanges being shipped within the United States and $45 for International exchanges). Contact us by email at support@bagsofmilano.com within 2 days of receiving your order for approval on exchanges. We will provide you with exchange instructions by the next business day. All exchanges are a final sale.
REFUNDS
A 4% return processing fee on the value of the item(s) will be applied on all returns (not exchanges). Shipping fees are non-refundable. An additional $15.00 fee will be applied on all returns that received free shipping. Once your package has been received, your refund will be processed in the original form of payment within five business days. You will be notified via email when the refund is processed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
INTERNATIONAL ORDERS
In an effort to keep our prices low, due to the high import duties and taxes levied once a shipment reaches the United States, all orders outside of the United States are final sales. No refunds. Returns will not be permitted except in the event of a manufacturer's defect. If for some reason you feel that you received a defective item, you may return it to us within 7 days from the delivery date of the package, and we will exchange it with a new item. After 7 days all sales are final. Contact us by email at support@bagsofmilano.om within 2 days of receiving your order for approval on exchanges. We will provide you with exchange instructions by the next business day.
NOTE
All items must be returned back to us in new and re-saleable condition. This must include any dust bags, care cards, authenticity cards and boxes that came with the item. We will not accept returned items that have been used, damaged, scratched, marked or misused in any way. No exceptions. We reserve the right to refuse return of any merchandise that does not meet our returns requirements, and in such event, the items will be shipped back to your address.
Please return your item via USPS Priority Mail, or an equivalent carrier. Ensure that your package is insured and trackable for your protection. Email us with the tracking number. Thank you.
